Under warranty product failed but vendor not ready for replacement

Name of Complainant Raj kumar Garg
Date of ComplaintSeptember 1, 2024
Name(s) of companies complained against
Category of complaint Miscellaneous
Permanent link of complaint Right click to copy link
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Text of Complaint by Raj kumar Garg:

Dear Sir,

We purchased a mattress from Ashoka Foam Multiplast Pvt. Ltd. with a 6-year warranty. The product failed before five years. I informed the vendor, who accepted the defect, but he said that since I have used it for 58 months, I should only pay for 14 months (₹1,400 out of ₹7,269). If the product is under warranty, why am I required to pay a replacement cost of ₹5,800?

I need your help.

Regards,
Raj kumar Garg
mail [email protected]
Contract -7987546325

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