Unauthorized Transfer and Fraudulent Use of My Phone Number

Name of Complainant Surbhi Jain
Date of ComplaintMay 30, 2025
Name(s) of companies complained against
Category of complaint Mobile Phone
Permanent link of complaint Right click to copy link
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Text of Complaint by Surbhi Jain:

Dear Sir/Madam,

I am Surbhi Jain, a 22-year-old woman who used the phone number +91 7900260103 with Airtel for 10 years. On February 10, 2024, I was kidnapped by my father, Ashish Jain, from Firozabad, Uttar Pradesh, and illegally held captive for seven months until September 9, 2024. During this period, I endured severe physical, mental, and sexual abuse. My electronic devices, including my mobile phone and SIM card linked to the number (+91 7900260103), were seized to prevent me from seeking help. Ashish Jain also stole my physical Aadhaar card and other identity documents (missing report attached).

On May 11, 2024, using my stolen Aadhaar card, he illegally transferred ownership of my phone number to his name. He also changed the SIM carrier from Airtel to Jio. He received OTPs from UIDAI and altered my Aadhaar records without my consent (Transaction Authentication History from UIDAI attached). Evidence, including a police extract proving the number was mine, tax receipts, and Jio records, confirms the unauthorized change of ownership. As I was confined without access to devices, I could not authorize these changes, nor did I permit him to transfer ownership of my phone number. The number remains in his name, violating a Firozabad magistrate’s order prohibiting his interference in my life (attached). I have been outside India for over six months, yet he continues to use my number without my consent.

Ashish Jain also used my number for fraudulent activities, including opening bank accounts in my name, hacking my Punjab National Bank (PNB) and State Bank of India (SBI) accounts, changing card PINs, and attempting to open commercial accounts with IndusInd Bank, possibly for loans. He hacked my Gmail and Apple ID and admitted to controlling my accounts in a recorded video (attached).

I escalated the issue to Jio’s appellate authorities, demanding strict action against Ashish Jain and requesting evidence of the unauthorized ownership change of my phone number. However, they refused to provide the evidence or take any action. I also tried filing a cybercrime complaint in Firozabad, but despite multiple emails, the authorities have not responded.

I request the court to take strict action and address this matter.

Legal Violations:
Identity Theft: IT Act, 2000, Section 66C (Fraudulent use of ID).
Forgery: IPC, Sections 463, 465, 468 (False records, forgery for cheating).
Fraud and Cheating: IPC, Sections 419, 420 (Cheating by personation, inducing property delivery).
Banking Fraud: IPC, Sections 405-409 (Criminal breach of trust); IT Act, 2000, Sections 66, 66D (Hacking, cheating via computer); RBI Master Directions (Fraud detection).
Telecom Fraud: Indian Telegraph Act, 1885; TRAI Regulations, 2018 (Unauthorized SIM transfer).
Cybercrimes: IT Act, 2000, Sections 66, 66C, 66D (Hacking, identity theft, cheating via computer).
Attachments:
PhoneOnTablem.mp4: It is the recording with subtitles of my father assaulting and threatening to murder me and my mother repeatedly with a knife
https://drive.google.com/file/d/1_TIF9f3oDeRirfXybBmiecB4m5gfdxQH/view?usp=sharing
Airtel_location2.jpg: Police extract from a search on my number showing my phone, OnePlus Nord on the account with Airtel sim carrier.
https://drive.google.com/file/d/1MTCB_7fhlnud6cMDsy3ZX-lYovN33iST/view?usp=sharing
Reliance Jio Tax Invoice – 10 Aug 2024.pdf: Tax receipts for SIM replacement
https://drive.google.com/file/d/12SJOKseZ-VcATLQz9Cl58LvzO1WLNb3R/view?usp=sharing
Record of active mobile number on 18 April 2025: My friend accidentally messaged my old Indian mobile number +91 7900260103 and he received a response from Ashish Jain when I don’t own or use that number.
https://drive.google.com/file/d/1ZwlO6_sixzDgALrqQazUWFlCRVyNplwy/view?usp=sharing
https://drive.google.com/file/d/1Cf15zKVlhnRGurklMBHivnxepqF26Z5a/view?usp=sharing
Adobe Scan 04-Aug-2024 (1).pdf : Missing Report of my identity documents
https://drive.google.com/file/d/1_8JNMG3yCEI5u_L9-RzvCXlrkbrK0qr1/view?usp=sharing
hospital injury report – ear.png: This is the report of my ear injury because of which I lost my hearing ability at the time as my father hit me with sticks and rods
https://drive.google.com/file/d/1FtTsJeq_4wAOk-eW74iwNuEb9XuR7MH7/view?usp=sharing
hospital injury report2 – ear.png
https://drive.google.com/file/d/1I1Pga4KnCV5Xs-f4xk2eZFm2hq8ejsRr/view?usp=sharing
NCW Statement: Statement provided by me to the NCW.
https://drive.google.com/file/d/1O6Xgu9pjvjem2jvem4tFsZEp9X0ugQPe/view?usp=drive_link
NCW notice for hearing.pdf: NCW New Delhi notice for hearing of the case for the complaint alleging assault / cruelty / domestic violence / threat to life by me
https://drive.google.com/file/d/1kFQQogTHWfGFTZg5shVp47CmhF51j8tV/view?usp=sharing
Ashish hacked apple ID.jpg: It clearly shows that it’s my apple ID but my father hacked it and has put passcodes on Iphone.
https://drive.google.com/file/d/1cRcOyYfPO2d8zm37WKnuJsT8C3jDT9VK/view?usp=sharing
Hacked studiessurbhi@gmail.com gmail account.png: This is my gmail account and you can see it linked with my father’s phone number +91 9837090390 https://drive.google.com/file/d/1sLwwSqTLsjkN-4Xl8l2wnQ6jYB6cWQnZ/view?usp=sharing
Ashish Bedroom Video: This is the video in which he blatantly states that he has hacked all my accounts and that no police can stop him.
https://drive.google.com/file/d/1xSwyeFUMUl_ENheoI6udKTrXDNkVhZEf/view?usp=sharing
Magistrate Order: This order was given on 09 Sep 2024 by PCS City Magistrate of Firozabad, Rajendra Kumar under PWDVA, 2005.
https://drive.google.com/file/d/1OVaQOwktyzthB2t4k7YfgfIYtc3P-CoW/view?usp=sharing
Aadhar Authentication Transaction History
https://drive.google.com/file/d/1cubVtfSp0aO3TcZrTgy3L57_NwIjJ4wJ/view?usp=sharing
UIDAI IP Logs
https://drive.google.com/file/d/1gSCOoDySPpYEl1gGdfafxHFhYucOw3_p/view?usp=sharing
Jio Account Statements
https://drive.google.com/drive/folders/1n5V1_Hz3P311CNsPxTDHgQLjpKvcsHlN?usp=sharing

Yours sincerely,
Surbhi Jain
Date: May 22, 2025

Image Uploaded by Surbhi Jain:

Unauthorized Transfer and Fraudulent Use of My Phone Number

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