| Name of Complainant | |
| Date of Complaint | July 7, 2020 |
| Name(s) of companies complained against | Ratnakar Bank limited |
| Category of complaint | Cyber Crime |
| Permanent link of complaint | Right click to copy link |
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I’m having SB a/c with RBL bank, Kukatpally branch, Hyderabad.
On 4th July, 2020 Saturday, I have received 3 messages from the bank at around 9.08pm and we found from that messages that some unauthorized person operated by account & used my total funds of Rs.8058-00 for purchase of Google Proxima Beta Mountain ViewC as per details given below:
1.Rs.7,900/- at 5.38pm,
- Rs.79/- at 5.39pm,
- Rs.79/- at 5.39pm
We got the sms almost 4 hours late i.e at 9.08pm to my cellphone from RBL bank. Whereas the unauthorized person drawn my above mentioned amounts at around 5.38pm.
Also before these transactions, 2 more transactions had taken place by debiting and crediting back the same amount Rs.74.62(as $1) and Rs.1 and we haven’t received messages for these.
Mr.Rohit, RBL’s Transaction Monitoring Team got doubt and found out some suspicious operation in my a/c and phoned me around 9.15pm on July 4th, 2020 for confirmation and blocked my debit card.
I was shocked by hearing this news about the sudden drawing of funds in my account by the outsider. I have not used my debit card for any transaction for last 1 year and it is not linked to any 3rd party sites.
On 6th July, 2020 Monday, we lodged a complaint to RBL Customer Care about this unauthorized transactions. They confirmed with me about not sharing my CVV, OTP to anyone vide Complaint No. CR00016366329. Please investigate the above matter & revert back my money and do the needful.
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