Name of Complainant	Boyson msowoya
Date of Complaint	December 11, 2025
Name(s) of companies complained against
Category of complaint	Mobile Phone
Permanent link of complaint	Right click to copy link
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Dear , Airtel consumer complain

I am writing to report an issue with a transaction related to Phuka Digital Savings. On 12 November 2025, K105,000 was deducted from my Airtel Money account 0992328623 for a Phuka Digital Savings investment. However, the funds were not credited to my Phuka Digital Savings account.

Despite reporting the issue to Airtel, I’ve been asked to wait for a resolution for over 2 months. I’m concerned about the status of my investment and request your assistance in resolving this matter.

*Transaction Details:*

– Date: [12 November 2025]
– Amount: K105,000
– Airtel Money Account Number: 0992328623

I’ve attached relevant transaction records and correspondence with Airtel. I kindly request your prompt attention to this matter and a full refund of the deducted amount.

Thank you for your time and assistance.

Sincerely,
[Boyson msowoya]

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