| Name of Complainant | |
| Date of Complaint | July 19, 2023 |
| Name(s) of companies complained against | Bajaj finserv |
| Category of complaint | Banking |
| Permanent link of complaint | Right click to copy link |
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Nikhil Raj Verma
46/23-D/1A Ganesh Nagar,
Myorabad, Prayagraj
Uttar Pradesh
19/07/2023
Subject: Complaint Against Bajaj finserv Regarding Debit Mandate Fail Charge.
Dear Sir/Madam,
I am writing to bring a serious matter to your attention and lodge a formal complaint against Bajaj finserv, a leading financial institution, with regard to the unauthorized deduction of funds from my account. I am deeply dissatisfied with the company’s actions, and I seek your intervention to rectify this matter promptly.
I was a customer of Bajaj finserv and have used their services for some time. I purchased a Panasonic inverter Air Conditions through the Bajaj EMI Network card facility on 03-06-2019, and I duly paid all my EMI for 12 months without any late payment and the card was closed then.
To my utmost astonishment, on July 19, 2023, I discovered that Bajaj finserv had deducted an amount of Rs. 295 from my account without any prior intimation or explanation. Upon investigating this deduction, I learned that it was labeled as a “debit mandate fail charge.”
This deduction is completely unjustified and amounts to an unfair financial burden on my part. Bajaj finserv had no valid reason or authorization to deduct any amount from my account after successfully paid all my EMIs and not using it for more than 3 years. I have fulfilled all my financial obligations towards the purchase of the air condition, and this arbitrary charge violates the trust and transparency that should exist between a financial institution and its customers.
In light of the aforementioned circumstances, I kindly request the Consumer Court to initiate an investigation into this matter and take appropriate action against Bajaj finserv. I seek the following resolutions:
Immediate reversal of the unauthorized deduction of Rs. 295 from my account.
Compensation for the mental distress and inconvenience caused by this arbitrary charge.
Strict disciplinary action against Bajaj finserv for engaging in such unfair and unethical practices.
Measures to ensure that such incidents do not recur in the future, safeguarding the interests of all Bajaj finserv customers.
Enclosed with this complaint are copies of relevant documents, including proof of the unauthorized deduction on July 19, 2023. I trust that these documents will aid in your investigation and support my claim against Bajaj finserv.
I urge you to treat this matter with the utmost urgency, as it directly affects my financial well-being and reflects the integrity of financial institutions. I have faith in the Consumer Court’s commitment to justice and hope for a swift resolution in this case.
Thank you for your attention and anticipated action. I look forward to a positive response from your esteemed office.
