Unauthorised debited Rs. 79 from wallet and not processing account termination request

Name of Complainant Aravind R
Date of ComplaintOctober 31, 2021
Name(s) of companies complained against
Category of complaint Banking
Permanent link of complaint Right click to copy link
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Text of Complaint by Aravind R:

Mobikwik A/C Mobile no-932444006
order Id: POLMBKE08IF73G4
Date & time: 17/ Oct/2021 5:47 PM
Amount: 79 Rs.
Title of Purchase: Debited for policy purchase

Issue 1: I have not order this. Mobikwik have auto debited this amount in the name of policy purchase. When I launched complaint via app. They say amount is not refundable. 1st thing, I have not purchased this, why Mobikwik debited from UPI. 2nd, Mobikwik should refund the amount.

Issue 2: As I found Mobikwik a very bad service. I am writen mail to support@mobikwik.com to terminate the above account. They are not taking request.

Image Uploaded by Aravind R:

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