Name of Complainant	Alok Ranjan
Date of Complaint	January 24, 2019
Name(s) of companies complained against	Airtel
Category of complaint	Internet Services
Permanent link of complaint	Right click to copy link
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Text of Complaint by Alok Ranjan:

Dear Sir / Madam,

 

I would like to inform you that recently I observed that there was some unauthorized debit to my Prepaid Mobile number 8401337310 in the name of “Data Usage”. I complaint to your customer care no. 198 on 11/01/2019 and explained to your Customer Care Executive that such charges were wrongly debited to me, as I never used you “Data Services”. Even the timings of the data uses (as per your records) can make you understand that these are wrong charges.

 

 

Date	Time	Chares Debited (in Rupees)
10/01/2019	22:40	57.95
11/01/2019	03:17	00.05
11/01/2019	03:47	34.32

 

I complained to your Customer Service Executive on 11/01/2019 and he assured me that the charges would be reversed within 24 hours (if found wrong). It is sorry to inform you that these charges have not been reversed till now. I observed that in the month of December also, some wrong charges were debited in the similar fashion for data uses during abnormal timings, which is beyond my imagination. Therefore, I request you to kindly reverse such wrong debits to my prepaid account immediately.

 

Again, I noted that you have unauthorizedly deducted Rs. 23/- from my main balance on 14/12/2018. I understand that as per latest TRAI rules, if I do not recharge my prepaid connection for some minimum amount, my outgoing services will be discontinued and after 15 days incoming services will also be discontinued leading to total disconnection after 3 months. However, the choice for amount and time is left to me that on which date I should do the recharge and for what amount I should make the recharge. You are not authorized to do recharge my account on the same day of expiring the services and debit the amount from my main balance. It is pertinent to note that I have already done the same recharge of Rs. 23/- on 14/12/2018 and in no case your auto-recharge for Rs. 23/- on the same day, i.e. on 14/12/2018, is justified. Thus, I request you to kindly credit back the amount of Rs. 23/- immediately to my main balance, which was made by you unauthorizedly in the name of Auto-recharge, especially when I have done the same recharge by my own.

 

 

Thanks & Regards,

Alok Ranjan

IDBI Bank Ltd

AGM & Branch Head,

Gotri Branch (sol-1339).

Tel – (0265) 2372632.

Mob – 8320840599.

Image Uploaded by Alok Ranjan: