| Name of Complainant | |
| Date of Complaint | November 13, 2021 |
| Name(s) of companies complained against | Airtel |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
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I raised a request of not being able to avail the Internet services of Airtel on 19/10/2021, and I got an update that the complaint has been registered and it will be solved by 27/10/2021. I called the customer care executives and informed that the problem needs to be resolved at the earliest, as J am working from home and my entire livelihood depends on the Internet service. However, the customer care executive kept on repeating the same that the problem will take 8 days, as it is their policy. I waited for the time period and called them back on 26/10/2021, and I was informed that the complaint has been closed on 25/10/2021. The new complaint raised will be resolved by 08/11/2021. Is this the right way to treat the customers? Is it legal for Airtel to take the money from their customers in advance and not provide the service in return? What if I happen to lose my job due to this? What if I do not have extra money in hand to avail another service?
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