Name of Complainant	Dibyanshu Kumar Pandey
Date of Complaint	January 18, 2026
Name(s) of companies complained against	Reliance Jio Infocomm Limited
Category of complaint	Internet Services
Permanent link of complaint	Right click to copy link
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To the Concerned Authority at Jio,

I am writing to formally request the resolution of an ongoing technical issue with my Jio mobile service, which has persisted for the last three months. I am a long-time customer (5 years) and reside in West Bengal.

I am experiencing poor network signals and extremely slow mobile data speeds in my area. I previously raised a complaint with the Jio customer care department (Complaint No.: SR00002VC2Z1), but a satisfactory solution has not been provided.

The issue is highly frustrating as I have been calling customer care daily to follow up. When I request to speak with a senior executive, I am often placed on hold for over 20 minutes without the call being connected.

I urgently request that the higher appellate authority review this case, prioritize this network issue, and provide a final solution.

I have included relevant attachments for your review.

Customer Details:

– Name: Daroga Pandey
– Mobile: 6291783779
– Address: Dunlop Estate new market Stall no 20, Po- Sahaganj, PS- Chinsurah, Dist.- Hooghly
– Email: dibyanshukumar04@gmail.com
– Customer Care Complaint No.: SR00002VC2Z1

Thank you for your immediate attention to this matter.

Sincerely,
Daroga Pandey

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