| Name of Complainant | |
| Date of Complaint | September 10, 2021 |
| Name(s) of companies complained against | Dhani |
| Category of complaint | Cyber Crime |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
      |
|
I have a One freedom card of Dhani I used and cleared the dues but again I’m not able to use my daily credit line so I called the customer support and they said to put a email to support team so I sent an email on 6th AUG 2021 but as if now my issue is not resolved. I have sent so many emails towards them but there is no response whenever I call them they are giving the answer only as “ Sir I have escalated your concern please wait for 24 hrs” but I waited form 6th of AUG 2021, if I’m questioning them they will hold the call and leave for so long, today I called them they just told me to wait for tow minutes but I have waited for 38minutes but there is no answer. For this last and month I have paid my subscription fee also it is total waste because without using my card I paid my subscription fee.
I really fed up calling them every time even I have sent email upto nodel and ombudsman team still there is no reply for that email.
“PLEASE GET ME A JUSTICE”
I FEEL SUCH AN IRRESPONSIBLE CUSTOMER SERVICE
I have attached the image of call duration that I have waited for
Image Uploaded by Prabhu M:
Dear Prabhu M,
We regret the inconvenience you have faced. Request you to share your contact number and we shall get in touch with you at the earliest.
Neha, Team Dhani.