| Name of Complainant | |
| Date of Complaint | February 13, 2021 |
| Name(s) of companies complained against | Airtel |
| Category of complaint | Mobile Phone |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I recently ported to Airtel prepaid from Jio. At the time, I purchased a 300Rs unlimited data pack.
After changing my sim to Airtel, I didn’t receive any balance whatsoever (had to once again by a 219 rs unlimited pack). Plus, my account is not linked to any email id (even though I did provide my email id at the time of registration). I tried updating the same from their “Thanks App”, website and 121 (customer service helpline), but either the update would fail or there was no option to do it!!! I need my email id registered to obtain my esim (which was one of the reasons for the switch), but I’m unable to do that due to their negligence.
