Unable to track and cancel order

Name of Complainant Akanksha Bhalla
Date of ComplaintJanuary 23, 2023
Name(s) of companies complained against
Category of complaint Internet Services
Permanent link of complaint Right click to copy link
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Text of Complaint by Akanksha Bhalla:

I have order boat in ear airbuds from the link https://air-bbuds.myshopify.com/.
After making the payment through Paytm i have neither received an online confirmation nor i am able to login to the website and cancel my order.
The payment was made through Paytm Gateway and there is no confirmation on the same.

Image Uploaded by Akanksha Bhalla:

Unable to track and cancel order

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