| Name of Complainant | |
| Date of Complaint | July 12, 2021 |
| Name(s) of companies complained against | DELL |
| Category of complaint | Electronic Appliances |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I had made a purchase of
> Dell Inspiron 3505 15.6″ FHD Display Laptop. Further details are as
> follows and I have attached the invoice for your reference:
>
> Order Number: 403-2825424-7529145
> Invoice Number : SCCH-1329
> Order Date: 12.06.2021
> Invoice Details : WB-SCCH-142955371-2122
> Invoice Date : 12.06.2021
>
> The laptop had technical issues and technical support was sent and he
> concluded that there will be a replacement since he cannot do anything.
> There was a replacement raised and the invoice of the same is attached
> for reference.
>
> The replacement was sent but since the laptop was not booting, they did
> not replace the laptop and suggested that we raise a complaint. Promptly
> we raised a complaint and informed the customer care that the serial number
> cannot be accessed. They said that the pickup station executive will be
> instructed about it and he will take the laptop without the serial number
> and refund the amount once the laptop reaches the warehouse.
>
> Since then it has been *SEVEN* times a pick up executive comes and does
> not accept the laptop without a serial number.
