Unable to register email address with prepaid mobile number

Name of Complainant Aayushi
Date of ComplaintOctober 8, 2020
Name(s) of companies complained against
Category of complaint Mobile Phone
Permanent link of complaint Right click to copy link
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Text of Complaint by Aayushi:

Hi,

I am trying to link my email address to my prepaid number. I need that to get the invoices of my previous recharges. When I wrote to the 121@airtel.com , they asked me to register but I can’t find an option on IVR to do that. I did add my address to th airtel thanks app and when I wrote again after that, I got the same response that email id is not registered. Please help me with detailed steps to get my email id registered and get my invoice too.

 

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Unable to register email address with prepaid mobile number

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