| Name of Complainant | |
| Date of Complaint | June 11, 2025 |
| Name(s) of companies complained against | JIO FIBER |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I am writing to formally register my deep dissatisfaction and frustration regarding the lack of action and accountability from your end concerning my Jio Fiber relocation request. I had an active Jio Fiber connection in Bangalore, which I requested to be relocated to Kolkata. The relocation request was raised on 27th May 2025, and I was assured that the installation would be completed by 6th June 2025.
However, despite repeated follow-ups:
The installation has not been completed.
The assigned technician who had initially confirmed the appointment has blocked my number, which is not only unprofessional but borders on willful negligence.
The customer care team has failed to provide any concrete resolution or even a turnaround time (TAT).
I have received no updates, escalation path, or alternative technician assignment.
This ongoing delay is directly impacting my ability to work, as I work from home and rely on stable internet connectivity to fulfil my professional obligations. The financial and mental stress this has caused me is significant.
Their failure to install the service within the committed timeframe, lack of transparency, and absence of a redressal mechanism constitute:
Deficiency in Service under Section 2(11) of the Consumer Protection Act, 2019;
Unfair Trade Practice under Section 2(47), due to misleading timelines and unfulfilled commitments;
Negligence for not taking appropriate steps even after being informed of the urgency and the blocking of communication by their personnel.
