| Name of Complainant | |
| Date of Complaint | July 7, 2024 |
| Name(s) of companies complained against | Flipkart |
| Category of complaint | Electronic Appliances |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Dear Team,
I am writing to express my dissatisfaction with the recent experience I had while interacting with your customer service representatives. Unfortunately, the issue I raised has not been resolved satisfactorily, and I feel compelled to escalate it further.
Order Details:
Order ID: OD331653528991005100
Product Name: Godrej 5 in 1 Convertible Cooling 2023 Modle 1.5 Ton AC
Issue: Unable to exchange the old AC
Complaint Details: I have placed an order to exchange my old AC to replace it with the new one but unfortunately the exchange was cancelled by mistake.
Had a Call and Chat several times with your customer service team, but it is totally a waste of time, since they have only one word which is sorry, nothing else.
I would like to get the old AC from my home and refund the exchange amount, that is my humble request.
I kindly request your immediate attention to this matter. As a loyal customer, I believe in Flipkart’s commitment to excellent service, and I hope that my issue can be resolved promptly.
Thanks!
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