| Name of Complainant | |
| Date of Complaint | August 8, 2021 |
| Name(s) of companies complained against | Clubmahindra |
| Category of complaint | Tours & Travels |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I am having Purple Studio Membership no 2280085 and as over the phone I made their executive understand and explained him the problems and issues I am facing towards this membership, in beginning I was a Red Studio Member but I use to face lots of issues while doing booking as whenever I use to call for reservations I always use to get this answer that their resort is fully booked, at the time of taking membership I was promised that whenever I want to plan a holiday I can immediately book in any of the resort of their property so they showed me this ROZY picture and I got in to trap of their sales executive who sold me this useless membership, later many times I complained then one of their sales executive told me to upgrade membership from Red to Purple and she told me that whenever I plan my holiday I will get confirm booking in any of their resorts but here also I feel I was duped and cheated by their marketing people.
Year 2016 and 2017 I got this offer that I will get 2 additional days for paying ASF which is total 4 extra days but never got any extra days.
Towards this Purple Studio Membership I have already paid approximately ₹8,85,000/- plus ASF charges approximately ₹76,000/- so till date I have paid approximately ₹9,61,000/-.
If I calculate just simple interest of 5% per year for 25 years on membership of ₹8,85,000/- so that amount will be ₹19,91,250/- including 5% simple interest per year plus ASF charges extra which are almost ₹17,386/- at present which I am sure they will increase, so ₹19,91,250/- divided by 25 years and again divided by 7 days a year so each Day/Night cost is coming to ₹11,378/- per day approximately and plus ASF ₹17,386/- per year divided by 7 days so each day ASF charges are coming up to ₹2,483/- per day extra, so ₹11,378/- plus ₹2,483/- is costing ₹13,861/- per day which is super duper high charges as at this price one can enjoy a Europe Holiday package including all meals, Air Fare, Sightseeing etc all inclusive.
Year 2019 during Diwali I got a call from their Andheri Office and this gentleman told me that this Diwali we are giving gift vouchers of Tanishq and ₹10,000/- RCV to all our Purple Studio Members but till date didn’t receive anything.
Now as whenever I want to do booking in any resort A) I am unable to do online as I keep getting message displayed on my screen please clear your ASF first. B) if I call and do offline booking again I get this answer that they can’t confirm booking as my ASF is pending. so in both the cases booking can’t be processed and confirmed.
Year 2019 I got this offer if I pay for 1 year so my 1st year ASF will be waived off and in addition I will get ₹10,000/- RCV, then now in 2021 if my 4 year ASF is pending so during COVID I should get 2 year’s ASF waiver and ₹35,000/- RCV as it is their ASF charges are extremely high of ₹17,386/- per year for 7 days of utilising a room in hotel property of them and all of their properties are far away from the city centre, so now my request to them is to give me waiver of 2 Years of ASF plus ₹35,000/- RCV and also credit my lapsed 5.9 days + 4 days and unlock my membership so that I can plan a holiday and do booking in any resort and also they should always keep a Studio Apartment extra for last minute booking for purple studio members so that we should be able to enjoy hassle free holidays and booking should be eased up and not to be full of tensions and it shouldn’t be a punishment for their customers.
