Un necessary penalty on mobikwik zip

Name of Complainant Ankita Raina
Date of ComplaintJune 12, 2023
Name(s) of companies complained against
Category of complaint Corruption
Permanent link of complaint Right click to copy link
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Text of Complaint by Ankita Raina:

I made a purchase of 1945/- from mobikwik zip services and somehow I missed to pay the same by due date so instead of barring my services from mobikwik the mobikwik is doing fraud by applying un-necessary and illogical huge penalty charges that too without informing the coustomer.
They made it around 12987/- against 1945/- purchase, instead of making a call to customer to pay his/ her due they are adding monthly penalty ,this looks funny to me now.

Waive this off immediately otherwise I am gonna sue the mobikwik for fraud that they are doing with customer.

I will pay a sensible amount only with my purchase and some late fees on monthly basis if this was miss from your end that cannot cost more than Rs2000-3000 , rest is upto you.

Also I am not able to attach all the screenshots here..

Image Uploaded by Ankita Raina:

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