| Name of Complainant | |
| Date of Complaint | July 11, 2022 |
| Name(s) of companies complained against | Trunet |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I had taken connection of Trunet Internet and the company had taken the deposit of Rs 500/-. Now i have discontinued their service and the company informed that deposit would be refunded within 45 days. Now it’s been more than 60 days but there is no proper answer from the company
Image Uploaded by Rishit:
Good Morning Sir,
Sir, as me and my wife are Senior citizens, we have difficulties to visit your store. It will be highly appreciated if you can arrange your Technician to dismantle the device as many cables are connected to your instrument.
Please advise.
Sir, NO response yet…..NO idea whom to contact….. Irfan Sir not replying on phone or WhatsApp. Last week internet was not available 2 days, no one contacted or visited even Registered complaints and got Tocken numbers.
If the issues are persistent like this, I have NO choice other than to shift to another Provider.
From: KD prakasji
Date: 30/04/2022 09:33 (GMT+05:30)
To: [email protected]
Subject: RE: URGENT REMINDER
Dear Sir,
Good Morning!
Sir, we are not asking for concealed wiring. The cables to be kept in an organized manner. See, if the AC is taken for service, what will be the status. Photos are attached for your reference.
Sir, it is really embarrassing to get a reply from you after 17 days and to get an answer like, it is not Trunet job.
As we are senior citizens, we are looking trouble free services from providers like you.
Sir, remember, we have not come to you asking to fix the new Instrument, your Technical Engineer Mr. Kartik visited home and requested. He was not having a Work Order or not paid Receipt of the payment we made. Even from your office so far not responded regarding the payment receipt.
Sir, we want a smooth transition from Ion Internet to Trunet.
Please advise urgently.
Thanks and regards
Prakasji