| Name of Complainant | |
| Date of Complaint | September 7, 2022 |
| Name(s) of companies complained against | Trip Money SBM |
| Category of complaint | Miscellaneous |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I am unable to use the card as proposed. Also my Money around 75000 INR are stuck for more than 3 months now. See mail chain on the ame
Request for Domestic ATM withdrawal
Inbox
Manoj Mishra
Wed, 8 Jun, 19:42
Hi, I am having a SBM-MakemytripTripmoney Forex card to which I loaded the money before my US trip. Unfortunately this card does not work in the majority of ATM
Support
AttachmentsThu, 9 Jun, 10:12
Dear Customer Kindly check the international transactions are enabled or not. If you face any issue, write us on Support@tripmoney.com Transfer of money:- You c
Manoj Mishra
Thu, 9 Jun, 14:10
Thanks For the mail. I have my international transactions activated. Please transfer my balance amount to account mentioned below: 1.Registered Mobile Number: 9
Support
Mon, 13 Jun, 12:54
Dear customer The details has been forwarded to the concerned team, after checking the details it takes 10- 15 days for the amount to reflect in your account.
Manoj Mishra
Mon, 4 Jul, 10:29
Hi, It’s more than 15 days now and i am yet to get my money in my account. Please help. REgards
Support
AttachmentsMon, 4 Jul, 10:39
Dear customer The transfer has been processed from our end. Please find the details below:- UTR no- 974504302540 RRN no- 158ee39f-78eb-43a3-956b-88a8a7c92f53
Manoj Mishra
Mon, 4 Jul, 11:39
Could you please tell the date of transaction as I have yet to receive money in my account. Regards
Support
AttachmentsMon, 4 Jul, 11:42
Dear Customer Refund transaction is visible on your dashboard on the app along with Txn ID and UTR no. It can be used to verify with the beneficiary bank on the
Manoj Mishra
Tue, 5 Jul, 12:51
Although Dashboard stated that money would be in account by 27th June 2022, till date money is not credited in my account. Could you please look into that this
Manoj Mishra
Fri, 8 Jul, 10:21
When can I expect my money back? Regards
Manoj Mishra
Tue, 26 Jul, 12:51
This money has not been remitted in my account till date. I checked with the Bank Branch today and they can not locate this UTR. May I know when I can get my le
Support
AttachmentsTue, 26 Jul, 19:04
Dear Customer We have enabled you to withdraw Rs. 10,000 per day (Charges of Rs.20 per transaction will apply) on Domestic ATMs. Please use this option to get b
Manoj Mishra
Thu, 28 Jul, 16:44
I tried withdrawing Rs 10000 today from Axis Bank ATM and tried all the 3 available options for account (savings, current, credit card) but everytime came back
Manoj Mishra
Fri, 29 Jul, 11:59
Could you please update me on this as I am in urgent need of money. Regards
Support
AttachmentsTue, 2 Aug, 13:10
Dear Customer Please note that we are checking the issue and will give the solution asap.
Manoj Mishra
Wed, 3 Aug, 09:36
Hi Gaurav, I am unable to understand how long it will take to get my own money back. First there was information from your side that money has already been tran
Manoj Mishra
Thu, 4 Aug, 10:44
Hi Gaurav, Any update on this. Regards
Manoj Mishra
Fri, 5 Aug, 10:04
Can I get an update at earliest please. Regards
Support
AttachmentsFri, 5 Aug, 12:26
Dear Customer There was some technical issue while initiating refund , we have again shared the request with the team . We will keep you updated.
Manoj Mishra
Fri, 5 Aug, 12:56
Thanks for revert but please let me know as how long will it take? Regards Manoj Sent from my iPhone Dear Customer There was some technical issue while initia
Manoj Mishra
Mon, 8 Aug, 13:22
Any Further update on this please. Regards
Support
AttachmentsMon, 8 Aug, 15:12
Dear Customer We are getting it checked, will keep you updated.
Manoj Mishra
Tue, 9 Aug, 10:21
Hi, It’s OK that you are checking but is there any timeline by which it will get resolved. This is revolving like this for 1.5 months now. Could you please reso
Support
AttachmentsTue, 9 Aug, 14:57
Dear customer The amount has been returned to the bank account on 8th August 2022. Please find the details below TXN ID- txn_deb55e9496d4480daefb24a0769ba65e TX
Manoj Mishra
Tue, 9 Aug, 15:08
Hi, Till date this amount is not credited to my account. However, I will wait till tomorrow and revert if not credited. Regards
Manoj Mishra
Wed, 10 Aug, 12:35
Hi, I have not received my money yet. Last time also once UTR was shared but no money transferred, hence please confirm as to which bank account this money has
Manoj Mishra
Thu, 11 Aug, 09:16
Could anyone please provide an update on my request. Regards
Support
AttachmentsThu, 11 Aug, 10:08
Dear customer We are checking it internally and will update you.
