Name of Complainant	Manjula Dharmarathna
Date of Complaint	July 15, 2023
Name(s) of companies complained against
Category of complaint	Cyber Crime
Permanent link of complaint	Right click to copy link
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Dear Team,
please find the below incident which I have experienced.

Hi MTFE Auditors team, I’m Manjula Dharmarathna from Sri Lanka. I have faced a really bad experience about your platform . Last Thursday 22 I switched on the AI trading and tried to switch off on Friday 23 morning but I’m unable to login to my account with an incorrect account or password Here is the evidence which was communicated with your customer services. Somehow on Saturday I connected with customer services and they have reset my password .I observe there are zero(0) assets and wallet after login (follow everything which was guided by customer services ) . I immediately informed them and I have gone through with the transaction / withdrawal logs. There was a transfer & withdrawal on friday 23 the time period I’m unable to login. Hope this happened without my involvement. Please check and do the needful to resolve this issue

here transection details (TR20) token – TH4AwCqBvvpQ8W4HhZunhq2HM1mVf8nY9i

Please make necessory arrangment to track and revert my assest.

Regards,
Manjula Dharmarathna.

Image Uploaded by Manjula Dharmarathna: