| Name of Complainant | |
| Date of Complaint | May 14, 2021 |
| Name(s) of companies complained against | |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Please refer trail mail and advise the fate.
On Mon, 10 May 2021 at 6:58 PM, Ashok Moharana <askmoharana@gmail.com> wrote:
I think I have been victimised of online fraud. Today I have called the help line number and the person who picked the call after 15 minutes not solved the problem and again put my call on hold. After 15 minutes the call disconnected.
If the money will not be refunded within further 3 days, I will report the matter to the cyber crime department.
On Mon, 3 May 2021 at 10:33 PM, support travolook <support@travolook.in> wrote:
Dear Customer,
Greetings from Travolook.in!
This email is regarding your booking reference number : REF096534695
We apologize for the inconvenience caused to you.
Please be informed that the refund will be initiated at our end and the amount will reflect back to the same bank account within5-7 working days (excluding Saturday, Sunday and Gazetted holiday)..
Your patience in this regard will be highly appreciated.
The refund shall be as per the policy.
For immediate assistance please call 0124-643-4800.
To make changes to your ticket reservation, please contact our Customer Service Representative at our toll-free number on 0124-643-4800.
In case of any queries, please mail us at support@travolook.in
NOTE: Travolook agents will NEVER ask for card details, passwords, PIN, CVV, OTP etc. DO NOT SHARE these details with anyone over phone, SMS, WhatsApp, email or any other source.
Considering the COVID-19 situation, different state governments have laid out their respective protocols for passengers arriving at their airports. Before you travel, make sure to read and understand the complete guidelines of the city/state you are travelling to and comply with the same so as to ease your travel plans.
Regards
Neha Tigga
Support Team
0124 6434800
On Mon, 3 May 2021 at 19:45, Ashok Moharana <askmoharana@gmail.com> wrote:
Dear Sir/Madam
Please refer to trail mail. The time limits given are already breached. Please look into the matter as soon as possible and resolve the issue at the earliest.
Regards
On Mon, 19 Apr 2021 at 10:14 AM, support travolook <support@travolook.in> wrote:
Dear Customer,
Greetings from Travolook.in!
This email is regarding your booking reference number :REF096534695
We apologize for the inconvenience caused to you.
Please be informed that the refund will be initiated at our end and the amount will reflect back to the same bank account within 7-10 working days (excluding Saturday, Sunday and Gazetted holiday)..
Your patience in this regard will be highly appreciated.
The refund shall be as per the policy.
For immediate assistance please call 0124-643-4800.
To make changes to your ticket reservation, please contact our Customer Service Representative at our toll-free number on 0124-643-4800.
In case of any queries, please mail us at support@travolook.in
NOTE: Travolook agents will NEVER ask for card details, passwords, PIN, CVV, OTP etc. DO NOT SHARE these details with anyone over phone, SMS, WhatsApp, email or any other source.
Considering the COVID-19 situation, different state governments have laid out their respective protocols for passengers arriving at their airports. Before you travel, make sure to read and understand the complete guidelines of the city/state you are travelling to and comply with the same so as to ease your travel plans.
Regards
Neha Tigga
Support Team
0124 6434800
On Sun, 18 Apr 2021 at 22:22, Ashok Moharana <askmoharana@gmail.com> wrote:
Madam/Dear Sir,
Please refer to trail mail and advise fate of the refund. More than 15 working days have already been elapsed.
Please resolve the issue as soon as possibl.
With regards
On Mon, 5 Apr 2021 at 7:59 PM, support travolook <support@travolook.in> wrote:
Dear Customer,
Greetings from Travolook.in!
This email is regarding your booking reference number : REF096534695.
We apologize for the inconvenience caused to you.
This is to inform you that your reservation was cancelled due to fare difference.
Refer to your discussion with our agent dated 21-Mar-2021. Please be informed that the refund will be initiated at our end and the amount will reflect back to the same bank account within 10-15 working days (excluding saturday, sunday and Gazetted holiday)..
Your patience in this regard will be highly appreciated.
The refund shall be as per the policy.
For immediate assistance please call 0124-643-4800.
To make changes to your ticket reservation, please contact our Customer Service Representative at our toll-free number on 0124-643-4800.
In case of any queries, please mail us at support@travolook.in
NOTE: Travolook agents will NEVER ask for card details, passwords, PIN, CVV, OTP etc. DO NOT SHARE these details with anyone over phone, SMS, WhatsApp, email or any other source.
Considering the COVID-19 situation, different state governments have laid out their respective protocols for passengers arriving at their airports. Before you travel, make sure to read and understand the complete guidelines of the city/state you are travelling to and comply with the same so as to ease your travel plans.
Regards
Neha Tigga
Support Team
0124 6434800
www.travolook.inDear Customer,
Greetings from Travolook.in!
For immediate assistance please call 0124-643-4800.
To make changes to your ticket reservation, please contact our Customer Service Representative at our toll-free number on 0124-643-4800.
In case of any queries, please mail us at support@travolook.in
NOTE: Travolook agents will NEVER ask for card details, passwords, PIN, CVV, OTP etc. DO NOT SHARE these details with anyone over phone, SMS, WhatsApp, email or any other source.
Regards
Support Team
0124 6434800
On Mon, 5 Apr 2021 at 17:02, Ashok Moharana <askmoharana@gmail.com> wrote:
Please refer to booking reference below REF096534695 dated 21/03/2021. The payment for the said booking of flight from Raipur to Jagdalpur for 22/03/2021 was made successfully but the ticket was not issued to me.
Kindly look into it and do the needful.
AMOUNT- Rs.1890.00
With regards
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