| Name of Complainant | |
| Date of Complaint | August 24, 2022 |
| Name(s) of companies complained against | Travolook.in (company name: Wing in travel advisory private limited) |
| Category of complaint | Tours & Travels |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I was booking the flight from Bombay to Srinagar on 12th July 2022. The booking was cancelled from travolook’s side and my money was debited from my credit card amounting to INR 7,750. I got a call from them and they said money will be refunded to source. I followed up a week later and they said as per their policy it takes 10-15 working days. The 15th working from 12th July 2022 comes to 02nd August 2022. Upon following up with their customer care executive thlhey just keeps on delaying days and it’s been over a month now.
-PS This is my 2nd time posting complaint on this portal hope you take action.
Image Uploaded by Abhishek Pardesi:
You should raise a chargeback dispute immediately. Any customer who does an online transaction can claim a refund of the charged amount from the payment gateway up to a certain period of time. Chargeback is the term used for such a claim request. The payment gateway will block the payment to the fraudulent vendor and return the money to the customer if fraud is proved. Please contact your payment gateway and demand a refund. If you need any assistance with your specific payment gateway, let us know by commenting below