| Name of Complainant | |
| Date of Complaint | November 8, 2021 |
| Name(s) of companies complained against | www.travolook.in |
| Category of complaint | Airlines |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Dear Sir,
I booked a flight from Hyderabad to bhubaneswar on 15th Oct 2021 and they have sent a confirmation by email and then suddenly cancelled the ticket and when i called them for refund they are simply taking time by telling all the lies like it will take another 7 days. even i asked razor pay as travel look said they have initiated refund request and razor pay company says there is nothing like that . so they are simply lieing and not giving us refund.
Below is the msg i got from travel look
Hyderabad to Bhubaneswar – 6E 785
Nov 19, 7:10 PM–8:45 PM
Take-off
Nov 19, 7:10 PM
Landing
Nov 19, 8:45 PM
Flight duration
1 hr, 35 min
Passenger name
DILLIP KUMAR SWAIN
Seat
–
Confirmation number
REF687339254
logo
Booking Cancelled
Reference No. : REF687339254
Need help, Our 24×7 Toll Free Support: 0124-643-4800
Your Booking is Cancelled with travolook.in :REF687339254
Your booking is Cancelled due to fare expiration. Please contact our customer support at 0124-643-4800 or send us an email at [email protected] and one of our travel expert will be pleased to assist you.In Such unlikely event, if your tickets cannot be processed for any reason you will be notified via email or by telephone and your payment will NOT be processed.
FLIGHT DETAILCALL US FOR ANY CHANGES OR HELP WITH YOUR FLIGHT AT 0124-643-4800
Departure
Indigo
6E – 785
Location
Shamshabad Rajiv Gandhi International Airport(HYD)
Nov 19, Fri 19:10
flight
Non Stop
Location
Biju Patnaik Airport(BBI) Terminal: 1
Nov 19, Fri 20:45
bag Check-In Baggage : 15KGTotal Trip Time : 01h 35m
Traveler(s) Information
S.No. Pax Type Traveler’s Name Ticket-No. Seat-No. Gender Date of Brith
1 ADT DILLIP KUMAR SWAIN – – M –
Price Information
Refund Amount ₹2378.00
Please feel free to contact us to confirm your itinerary, or other special requests (Seats, Meals, Wheelchair, etc.) and luggage weight allowances (a number of airlines have recently made changes to the luggage weight limits) 72 hours prior to the departure date. We look forward to help you again with your future travel plans.
Change/ Cancellation Policy
All travelers must confirm that their travel documents required are current and valid for their preferred destinations. The Tickets are non refundable . Once ticket is purchased, name changes are not allowed according to Airlines Policies, but some Specific Airlines allow minor corrections, usually involving 1-2 characters attracting a fees for this service. Prices do not include Baggage and Carry-On or other fees charged directly by the airline. Fares are not guaranteed until ticketed. Fare changes are subject to seat or class availability. All tickets are considered non-transferable & non-endorsable.
For immediate assistance please call 0124-643-4800 , 0124-643-4800
To make changes to your ticket reservation, please contact our Customer Service representative at our toll-free number on 0124-643-4800
If you have any questions, please mail us at [email protected]
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