| Name of Complainant | |
| Date of Complaint | March 6, 2022 |
| Name(s) of companies complained against | TRAVOLOOK.IN |
| Category of complaint | Airlines |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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On 9th February, 2022, I tried booking a flight on travolook.in and my booking reference number is: 135578793.
After making the payment of Rs. 3411/- from my mobikwik wallet, they mailed me saying that my ticket was cancelled due to fare difference and that I’ll receive a refund of the entire amount that I paid. Later within 5-10 minutes I received a call from their customer support number: 0124-643-4800 saying that I’ll get my refund soon. From then I’ve called several times asking for refund and they kept assuring me that I’ll get my refund within 10-15 working days. Now when the time limit has passed and again I called them on the above mentioned number, they again are saying that I’ll get my refund within 7 days. Basically, they are just extending the time limit. I also asked them to let me talk to their senior executive or send me some proof of the refund initiation so that I can verify them with the payment gateway but they refused to do that. I have bills to pay and for them I couldn’t do it and now I have to pay the interest. I’m going through a tough time and the amount really matters to me. Please help me getting back my refund.
