| Name of Complainant | |
| Date of Complaint | July 8, 2022 |
| Name(s) of companies complained against | Travolook |
| Category of complaint | Corruption |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Dear Travelling Customers & Operators,
Beware of this fraudulent website Travolook.com for booking cheap flight tickets, I have a horrendous experience with them that justifies my claim for the same.
I have booked a ticket with them on 7th June 2022 from Goa to Chandigarh for travel date 5th of July (REF 574610938) for Rs.6899 , First the booking gets confirmed and within 5 minutes its cancelled, since the booking is done at night I don’t bother my bank to stop the payment and wish to speak to Travolook customer service the next day. Next day I do the same and lodge a complaint no 32056721 and I’m assured my money will be credited to me within 7 days. Unfortunately that does not happen and I get in touch with their customer service agent Natasha who promises my money back by Tuesday 21st June. Having been patient for so long I wait for the Tues/ Wed/Thursday but nothing happens.
Post that I call again on the 25th June and speak to an agent named Kimi who again assures me that my money will take another 4 days to be credited, I wish to speak to their management and she gets numb and cold feet and tells me she will lose her job if she will disclose any numbers to me.
Alas till today I do not have my money and Travolook enjoys interest on the money they retain, Imagine they do this to thousands of customers.
Another abject aspect is that each call to their customer service means at least a wait of 40 minutes as you are in queue, and at least 3 times waiting patiently for 40 minutes and being number 1 in line the call got dropped!!
Please use this experience of mine to stay away from this Fraud website, PLEASE !!!
