Name of Complainant	Suman Mahapatra
Date of Complaint	May 2, 2021
Name(s) of companies complained against
Category of complaint	Internet Services
Permanent link of complaint	Right click to copy link
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Text of Complaint by Suman Mahapatra:

I have cancelled one pax from the ticket through GoAir call centre directly . The amount refunded back to Travolook from Go Air is as mentioned below :

 

1. BOM- VTZ :25^TH MAY – Rs 4348
2. VTZ-BOM: 27^th May –   Rs 4596

The same has been communicated to them through email .But till date they have not refunded back .

Last communication from Travolook is given below and it is more than 15 days from cancellation :

 

From: support travolook <support@travolook.in>
Sent: Wednesday, April 28, 2021 8:54:50 PM
To: Suman Mahapatra <sumanm@godrej.com>
Subject: Re: Horrible experience with Travolook

 

*** THIS IS AN EXTERNAL EMAIL: do not click any links or open any attachments unless you trust the sender and know the content is safe. ***

Dear Customer,

 

Greetings from Travolook.in!

 

 

This email regarding your booking reference number : REF561108159

 

 

We acknowledge the receipt of your mail.

 

Please be informed that the refund against the cancellation is awaited at the airline’s end.

 

As soon as we receive the refund, the amount will be initiated to the same bank account.

 

The refund shall be as per the policy.

 

For immediate assistance please call 0124-643-4800.

To make changes to your ticket reservation, please contact our Customer Service Representative at our toll-free number on 0124-643-4800.

In case of any queries, please mail us at support@travolook.in

 

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