Travolook has not refunded the ticket amount of ticket cancelled by them

Name of Complainant Shubha Kumari
Date of ComplaintApril 22, 2022
Name(s) of companies complained against
Category of complaint Tours & Travels
Permanent link of complaint Right click to copy link
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Text of Complaint by Shubha Kumari:

Booked through: Travolook (site-https://www.travolook.in/Common/DashBoard) on 06th march 2022

Dear sir/madam,

I need your help in this regard:- I had tried to book the flight (for my wife to travel from Patna to Bangalore )online through Travolook (site-https://www.travolook.in/Common/DashBoard) on 06th march 2022. My money had got deducted but ticket booking had not been confirmed. Then I called on Travolook customer care and asked about refund- they said it will be refunded to my source of payment within 5 to 7 working days. But till date I have not got my money refunded back.
I have called them numerous time and every time customer care says that I will receive in another 5 to 7 days citing silly reason for delay. Today when I talked to customer care – I understood they are I no mood to refund my money. I am really exhausted now with the behavior of travel look. Kindly help.

Image Uploaded by Shubha Kumari:

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