Travolook has not refunded my ticket that never got booked but the payment went through. Strange reasons for the delay in refund and customer care is horrible. the

Name of Complainant MEENAKSHI Mudiraj
Date of ComplaintJanuary 1, 2022
Name(s) of companies complained against
Category of complaint Airlines
Permanent link of complaint Right click to copy link
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Text of Complaint by MEENAKSHI Mudiraj:

I booked my ticket from Bangalore to Pune on 17 Nov 2021. After the amount was deducted I did not get my ticket. Having called the customer care they said the ticket was not booked and canceled although the first email said Flight booking In-Progress with Booking Ref : REF158570103. I get another email stating Your Booking is Cancelled with travolook.in: REF158570103. And since 17 November 2021 till today neither I get a response to my email query from customer support email ID nor from the customer care. It looks like many have faced this issue.

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Travolook has not refunded my ticket that never got booked but the payment went through. Strange reasons for the delay in refund and customer care is horrible. the

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