| Name of Complainant | |
| Date of Complaint | August 3, 2022 |
| Name(s) of companies complained against | Wing In Travel Advisory Private Limited |
| Category of complaint | Tours & Travels |
| Permanent link of complaint | Right click to copy link |
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on 22nd July 2022, I booked a ticket from Travolook. Payment was confirmed and ticket booking process was completed. Immediately after process completion, I got a call from customer care that ONR number has not been generated, hence, they will cancel the booking in back end and will make fresh booking for which I need to complete the payment again. I followed their instructions. Since then it has been 11 days now, my money has not yet been refunded. Everytime call centre executive makes false commitment that they will write me an email that I will get refund but there has not been any mail so far. Also, they have crossed many deadlines so far for refund and keep changing their timelines for the refund. REF164741661 is the reference number for cancelled booking and DG684X is the PNR number for the successful booking.
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