transaction status successful but amount not credited to receiver bank

Name of Complainant Samiran Paul
Date of ComplaintFebruary 8, 2019
Name(s) of companies complained against
Category of complaint Banking
Permanent link of complaint Right click to copy link
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Text of Complaint by Samiran Paul:

I had done self transaction using phonepe app between my two account . I just transferred 5000 rupees to my SBI account fron my HDFC account .The tranaction id is -P1902021902552882900282 (on date:2 Feb 2019, time:7:03pm) UTR-903338230888

So as i consluted the phonepe customer service but they suggest me to consult my bank and apply for chargeback form but when i consulted them they said there is no such kind form you should consult phonepe. But asking phonepe their are saying you go to bank.They just making to here their but not showing a solution. kindly give me some solution and give me my moneyback.

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transaction status successful but amount not credited to receiver bank

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