Transaction failed but money got deducted

Name of Complainant	Somaditya Chakraborty
Date of Complaint	October 25, 2020
Name(s) of companies complained against	Airtel
Category of complaint	Internet Services
Permanent link of complaint	Right click to copy link
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Text of Complaint by Somaditya Chakraborty:

Hello,I recharged my balance through airtel thanks app of Rs249 through debit cards but the transaction failed and still the money got deducted but the recharge wasn’t done.Please solve this problem as fast as you can.txn ID-2010242670159

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