| Name of Complainant | |
| Date of Complaint | June 27, 2022 |
| Name(s) of companies complained against | Elica |
| Category of complaint | Electronic Appliances |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Hi,
I want to escalate and report against Elica and Dave Technologies who has sold Elica products with a very high selling price. The shop is at Kothanur, Bangalore.
I bought the Elica Hob and Chimney from Dave Technologies at Kothanur on Dec 13th 2021. The person named Anto sold the Hob for Rs. 33,000 and Chimney for Rs.16,500. Recently when I enquired about it in one of Elica exclusive showrooms, I understood that the price of the particular model Hob was only around Rs. 24000/ 25000 and that model Chimney was only around Rs. 14000 during the Dec month 2021.
We were cheated by Elica dealer Dave Technologies shop person Anto. Even the product is having issues from the beginning on the heating part. The flame gets high or turns off while in use. When we put the burner in sim mode, it gets turned off. We are seeing the issue every now and then. We are fed up using this model.
Elica customer service had sent 2 people named Lohit and a senior technician Peter. They understood the issue and have concluded that the hob is having issue. We are asking to replace it with some good compatible model and compensate for the extra amount which we paid to the Elica dealer Dave Technolgies.
But the service manager Anil Kumar is reluctant and not ready to support us. He is not co-operating with us at all. We do not want to have this model which is causing so much risk in our daily life.
I want to raise a consumer complaint on Elica for selling the defective Hob and the Chimney at a very higher price. Anil Kumar, a manager from Elica service team is not supporting us.
I need an action to be taken by Elica on this matter and compensate us for this cheating. We need a replacement with some other good model for Hob and also compensate for the extra amount which was taken from us on Elica products. I am attaching the Bill details (from Dave Technologies), Products warranty card for your reference. Please help in this regard.
Regards,
Brijesh AIyappa
Mob-9740477900
Image Uploaded by Brijesh Aiyappa:
