Through GPAY – Amount Debited from my account but not credited to the merchant.

Name of Complainant D SAI SANTOSH KUMAR
Date of ComplaintJuly 25, 2021
Name(s) of companies complained against
Category of complaint Banking
Permanent link of complaint Right click to copy link
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Text of Complaint by D SAI SANTOSH KUMAR:

Hello Team,

On 10th July 2021 at 6:18PM, I made a transaction amount of 1200 INR from GPAY to bharatpe.9043036809@icici where the amount has been debited from my account but merchant is saying that it is not received.
I have raised a complaint to GPAY,HDFC which they are saying that it is already credited to merchant but merchant is saying that he is not received yet and he showed all the transactions history from his mobile which we can’t see the amount and transaction.
Interesting fact where the amount got stuck as GPAY,HDFC, Merchant/receiver are saying that it is not under with them.
I am not getting proper support from GPAY as well as HDFC as they are closing the tickets.
Thanks,
saisantosh

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