| Name of Complainant | |
| Date of Complaint | November 13, 2019 |
| Name(s) of companies complained against | Axis Bank Credit Card |
| Category of complaint | Banking |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Respected Sir,
I am Robert John. My mobile number is 9500178260. Also I am using a JIO number because of network issues.
Long back in the year 2009 I had used a credit card from the Axis bank. Also I settled and closed the account in 2010 with all the other cards (SBI, HDFC, HSBC, Axis, ICICI) I was using.
I suppose in the year 2013 (from my memory) I had someone call from the Axis bank regarding the non payment of the dues for which I had duly furnished the closure letter with that person stating that nothing is outstanding in between myself and the bank. I felt a sigh of relief after that and forgot it for once and all.
Relieved for a couple of years someone from the Axis bank again called up a couple of times in 2017 and inquired about the same. With oral verification over the phone he never called me back.
Now it again started. At the end of last month (October 2019) someone called up again from the Axis bank. He told me that I have applied for a loan (which i never did) and he said that my ratings are at low because of the pending of the closure of Axis card. I have again informed him that I have no payment pending regarding this. But this time these guys from the Axis bank now have called up my relatives (I wonder from where they got all these numbers) and have threatened them stating that I have given their number for collecting the due or to give them my details. Also they have said that I have given their number as reference for my credit card account. Many of my relatives are perplexed and informed me about this trouble that they are going through. And some of such my relatives have become my family after May 2011 from my marriage. How could this be possible?
Today (13 November 2019) at around 2.59 pm someone called me from the Axis Bank. The caller called me from +918939027239 (screenshot attached) and never gave his name. I wanted to tell him the details of what i have done so far with the Axis bank. But he cut the call abruptly before i finished my reply. He was very rude, and i had to reply him in the same manner. He was not interested to hear me. All he wanted was myself to be present in his office. After this by 4 pm he has called one of my Auntie again and threatened her verbally demanding my details. Later my wife informed me that someone from the Axis bank has called her up multiple times from different numbers during the day while she was in her office. She should not attend any calls while in office. The following numbers are from which she had received the calls 9884002073, 7824001879, 7824006697, 9176863075, 9884069217, 9962012664, 9884026918, 8939029734 (screenshot attached). All these numbers are marked as spam over hundreds of times.
Sir, after the year 2010 Chennai has gone through at least 3 worst floods. I have presented the document details earlier as I have mentioned above. After 2014 I had gone through some job shifts. Also I have changed my location accordingly to the necessity. I have gone through all such floods and have got many of my documents destroyed during the floods and due to shifting of my residences. Some of my educational certificates were too lost during this time. Anyways I am living at peace with all my dues paid by 2010 for every single card I was using. No credit cards are used by me at present. I thought the head ache was over. But now and then I get such calls from this Axis bank every couple of years regarding this. These guys have updated every single details of my relatives numbers and every details. But why have they not updated that I have settled the account? These guys have never informed me the pending amount all through these years but they want me to come to their office to settle it down. And why this happens every once in a couple of years they remember to trouble me like this? Why do they want to harass my relatives like this? Will I find a solution for this? Please kindly help.
Thank you very much.
Regards
Robert John
