Though money refunded not credited to my bank account

Name of Complainant Padmapriya
Date of ComplaintOctober 8, 2020
Name(s) of companies complained against
Category of complaint Banking
Permanent link of complaint Right click to copy link
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Text of Complaint by Padmapriya:

I bought some products from firstcry worth Rs 1661 on 9 th September through PayTM from my Bank, though my Paytm account is not linked to the bank. But I returned one product worth Rs 988.09 on 15 th September and the same amount is refunded but amount is not credited to my account.

Also  I bought on 15th September worth 1674 but cancelled some products worth 1364, same amount is refunded but not credited to my account.

When I mailed firstcry, they are saying they initiated refund and check with the same by giving me transaction IDs of refund.

Image Uploaded by Padmapriya:

Though money refunded not credited to my bank account

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