| Name of Complainant | |
| Date of Complaint | August 7, 2022 |
| Name(s) of companies complained against | Airtel |
| Category of complaint | Miscellaneous |
| Permanent link of complaint | Right click to copy link |
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Title of the Content and Episode number (if any); Broadband service request no.: 10067381824
Description and nature of complaint: Theft by broadband service engineer
Date and Time (if any): 3rd August 2022 10:00AM
Your name and contact details: Shushma Priya, 8143164759
Dear Team,
With a heavy heart, I am going to inform about a situation in which we have been led to because of 2 of your engineers. Yesterday we had placed a broadband issue related complaint with request no. 10067381824. Today morning around 10 AM one of the engineers came to our home. After some checking he said that there is some issue down in ground floor which he is going to check. That time my maid had also come for household chores. She had left her small money pouch in drawing room as she used to do daily. It was containing her Aadhaar card, society entry card and 2000/- that she got as salary from some other house on the same day. When she was leaving, she did not find it there. We immediately rushed to the engineer down where he was still checking the issue with one of his colleagues and asked them if they have taken the pouch. The swore on God saying they have not taken it. Poor maid asked them again, in fact begged her crying. But they did not oblige her.
Later she called me that she found the society entry card in front of the basketball ground. Then we went to the society maintenance office and searched through the nearby CCTVs and found a video of them riding on a bike and throwing the card. I am attaching pic of that engineer herewith.
This is really a heart-breaking experience from a trusted enterprise, especially my heart bleeds more thinking they stole it from a poor lady. I have already placed a complaint through airtel customer care. However, we want you to acknowledge the incident and take an exemplary action against those engineers and also help the poor maid to return her hard earned money along with the Aadhaar card.
Image Uploaded by Shushma Priya: