The service provider has changed the service after taking the subscription

Name of Complainant Himanshu datt nayak
Date of ComplaintApril 29, 2023
Name(s) of companies complained against
Category of complaint Internet Services
Permanent link of complaint Right click to copy link
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Text of Complaint by Himanshu datt nayak:

The Testbook app asked customers to purchase subscription for 18 month and promised access to mock tests and previous year papers also

But now they have introduced new “Pro” subscription and have moved the previous year questions to pro subscription

But how can you change the service conditions after taking payment and promising it before we took subscription

Thousands of students are facing the same problem please help as they are taking profit by scamming innocent students and not responding to complaints at all.

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