Name of Complainant	Vasudevan SR
Date of Complaint	August 15, 2020
Name(s) of companies complained against	Airtel
Category of complaint	Internet Services
Permanent link of complaint	Right click to copy link
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I have been using the number for a decade, initially it was Airtel and I have moved to another network in the middle, then came back to Airtel a long back.

Before 3 days, my sim card stopped working and I tried putting the sim card in another phone but it seems there is an issue with the Sim card.

I visited the nearby retailer as there is no airtel showroom in my locality. They have collected the details and assured that it will get activated in another 3 hours. I have waited and it didn’t worked.

I visited again on the same day and they said there is no details updated in the database, hence the sim swapping is not possible. I came back and mailed to 121. There is no proper response from their side.

I called their customer desk and no wonder they are useless as always. I spoke to a senior executive and his reply is very impressive. Let me list out the points.

1. There is no details in their database, but that sim belongs to their network.
2. I need to visit the store is the only option I have but there is no airtel store in my locality.
3. I asked for any other option but there is nothing to do. The only way is to visit the store even it is 5o Kms far.
4. I have a previous airtel fixed line bill which can be taken as a proof, but they dont go for it. It seems they don’t believe themselves.
5. I asked him if someone use this sim card  for any illegal activities, then its fine for them it seems. Because it is not registered with any name.
6. I dont know how many numbers they have issued without any proper proof.
7. Airtel is more vulnerable for such activities. better they can shut the network which is of no use to anyone.

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