The Excitel Fibre network having regular failures and the company is not refunding the pre booked money paid till May.

Name of Complainant	K Khanna
Date of Complaint	March 14, 2021
Name(s) of companies complained against	Excitel
Category of complaint	Internet Services
Permanent link of complaint	Right click to copy link
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Text of Complaint by K Khanna:

My Excitel Broadband is not working properly and has got frequent disconnection and then repair takes a lot of time and even after repair it works for few hours and then again goes bad. The complaints to Service center and the Nodal officer have not brought a resolution. now I want to get my money back for the period which is remaining in my subscription . Kindly help .

Hi Kultaj Khanna,

Thank you for contacting Excitel, this is a system-generated acknowledgement of your e-mail.

Ticket ID is Tkt148195 will be used to track our interaction. In-case your user ID or registered mobile number is not in the mail, please revert to us with the same. We will immediately start working on your concern & try to resolve at the earliest.

For instant support, please call us (Area Code-33447788) between 8 am-11 pm. You can also chat with us, try our self-help tool to troubleshoot or simply raise a ticket using MyExcitel App! Download here: http://onelink.to/qbw6t4

On Monday, 1 March, 2021, 02:53:08 pm IST, Kultaj Khanna <[email protected]> wrote:

Sir,

I am fed up with treatment you give to a customer . Your call centre team cuts down the phone after keeping the customer engaged . Supervisors are not available for the response.

Request you to kindly cancel my subscription if you are not able to respond properly and refund my amount .

My recent complaint no is 1100341845 and the connection is down for last three days .

Basically your call centre people of Priyanka and Riyaz and not customer sensitive and they have put down the phone and lator cut it after asking me to Hold.

I believe Floor supervisor instructed them not to disturb him.

Please cancel my subscription and refund the amount , I will change the operator.

Thank you for the excellent support. A line in response is solicited and will be appreciated.

Regards KKhanna

Image Uploaded by K Khanna:

The Excitel Fibre network having regular failures and the company is not refunding the pre booked money paid till May.

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The Excitel Fibre network having regular failures and the company is not refunding the pre booked money paid till May.

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