| Name of Complainant | |
| Date of Complaint | August 10, 2024 |
| Name(s) of companies complained against | Boult Audio, Flipkart |
| Category of complaint | Electronic Appliances |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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On July 13, 2024, I applied for a warranty on your website and sent the product to your address via courier. I was informed that the courier charges would be reimbursed within 48 hours of shipment, provided I filled out a form. Unfortunately, this reimbursement did not happen.
I contacted customer support, and they told me that I needed to complete a voucher, which they would send to me. They assured me that within 48 hours of submitting the voucher, the courier charges would be refunded. I filled out the voucher on May 16, but despite the passing of many days, I have still not received the refund for the courier charges.
Today is August 8, and I am yet to receive this refund. I have called your customer support multiple times, but I keep hearing the same excuses—that there is a technical issue, that the finance team is working on it, and so on. It’s disheartening to see a reputable company selling products but ultimately failing to honor its commitments, which feels like a scam.
Please, as a well-known company, I urge you to resolve this issue promptly and refund my courier charges. It is my humble request that you take this matter seriously and provide a swift resolution.
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