| Name of Complainant | |
| Date of Complaint | August 27, 2022 |
| Name(s) of companies complained against | 5284 S. Wadsworth Blvd., CO 80123, Littleton, Ulta Beauty |
| Category of complaint | Health & Beauty |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Investigate the “Return” policy of Ulta Beauty for purchased items which do appear on my account record. The merchandise I tried to return and/or exchange was because the product advice by their personnel; was in fact not what the product I had purchased manufactured to do.
Sarah, apparently the lead at the time, was called to the register, because supposedly my items exceeded the company 60 day purchase. I said, so you can see on your computer that I purchased them, right? She said, yes. She then explained, she could give me a store credit/gift card for the price of the product, or it’s lowest price. I said, that’s fine, I’ll take a in-store credit. She proceeded to say, it’s ZERO no amount.
I said, what someone paid nothing for the same product I purchased. She told me she could not give me my money back nor a store credit for the amount of money I spent in their store for the merchandise I had purchased.
That is fraudulent practice, to take consumer money, have a record by their account record on file, and not give refund or in-store credit for unsatisfactory merchandise.
