Tata Sky Set top box is not accepting the messages from remote,

Name of Complainant	Irshad khan
Date of Complaint	September 8, 2020
Name(s) of companies complained against
Category of complaint	Internet Services
Permanent link of complaint	Right click to copy link
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Text of Complaint by Irshad khan:

Setup box having current and showing both colours indication, but not accepting any message from remote.
we are unable to watch any channel
suggest us how to rectify the problem
Tata sky id 1020389837

Image Uploaded by Irshad khan:

Consumer Complaints Court