Name of Complainant	sumita ghosh
Date of Complaint	October 2, 2021
Name(s) of companies complained against	Tata Sky
Category of complaint	Internet Services
Permanent link of complaint	Right click to copy link
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Sir,

I am a consumer of Tatasky set top box for a long time approx 10years. I was unable to watch the set top box and I lodge a complain and give a request for service. On 04/09/2021 one of the technician of Tata sky visited to our house and suggested me to take a new set top box in which the digicard is in-build and take the old digicard box with him. That day I requested him to install the Tata sky Binge but he was unable to activated the binge dongle. Again I had lodged a complain and ultimately on 08/09/2021 another technician of Tata sky came to our house and activated it. But he was not guide me to di-activated the previous box or he had not done it himself. After someday I had realized the above matter and had got to know that my account had debited for both the box. after that several times I had contacted the customer care and the nodal office of Kolkata but my problem remains. They had informed me that now if I di-activated the previous box then the one month free subscription of Tata sky Binge had dropped which is valid up to 8/10/2021 . Without any mistake of mine I had faced the several problem from a long days. I need the following solutions:

1. Deactivated my previous box No-034838304276
2. Refund the subscription fees for the set top box for that box
3.Allow me the free subscription of the Tata Sky Binge upto 08/10/2021
Otherwise, I will leave all the Tata Sky product and go further for my solution.

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