| Name of Complainant | |
| Date of Complaint | November 7, 2022 |
| Name(s) of companies complained against | Tataplay previously Tatasky |
| Category of complaint | Entertainment |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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From: Prabu Ranganathan
Sent: Thursday, July 14, 2022 2:19 PM
To: help@tataplay.com
Subject: Re: Auto Response Acknowledgement – NVSD COVID19 SR number: 3P85547D
Yesterday your team called and my son on a visit from USA took the call. connection is in his name. but we enjoy and play the subscription and pay for it. He is not aware of whats going on for nearly eight months to get our refund for the cancelled subscription.
How you are assessing the refund at Rs 2800 when I paid Rs 3600 in advance and used the service for just four days as the TV failed.
The internet browsing stick you provided was on a free trial for a month while it lasted only two days because of my TV failure.
Please refund me the proper amount due. and show how you are deducting Rs 800 for four days of usage . Your TV technicians came and took the setup box (a new one for which I paid another Rs 1200, He said it will be our own but took it back on cancellation. The old one did not recognise your download and stopped at 36 % making it ncessary to get a new set up box. This Tamasha lasted just four days.
I have not claimed that Rs 1200 for a new setup box which is returned after using for just four days.
Please therefore refund the full advance.
Thank you
Prabu
From: help@tataplay.com
Sent: Friday, July 8, 2022 7:23 AM
To: prabu_rang@hotmail.com
Subject: Auto Response Acknowledgement – NVSD COVID19 SR number: 3P85547D
Dear Subscriber,
Subscriber ID: 1149756429
SR number: 3P85547D
If your subscriber ID is blank above, it’s because we have not recognized your account. We can’t process your request without a valid Subscriber ID, please reply to this email with your Subscriber ID
Thank you for reaching Tata Play. Owing to the preventive measures to tackle COVID-19, we are experiencing a surge in customer queries and hence there could be a delay in servicing you.
Please bear with us as we navigate this unforeseen situation together.
You could use any of our self-service platforms such as Tata Play Mobile app, our website www.tataplay.com or WhatsApp. Service
Regards
TATA Play support
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Hi! That’s not how it should have been. Let us have this checked. We have taken your concern to the relevant teams on priority. Let us come back to you once resolved.