Name of Complainant	H.Sanjay Sisodia
Date of Complaint	March 1, 2021
Name(s) of companies complained against	Tata Sky
Category of complaint	Entertainment
Permanent link of complaint	Right click to copy link
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Hi,

I have been a long time Tata Sky user. Just this time when I have asked for my set up boxes to be merged from 2 subscriber ID’s (Accounts) into one I faced a very huge and dissatisfying problem.

I had tried to reach the Nodal Officer (Through email, which was the contact given by Service representatives) he too was very casual and gave a one-line reply to my problem in his mail back to me.

Firstly, Tata Sky has been escalating my issue for a period of over 7 days and, have been unable to solve my issue. Now they tell me if I want to merge the accounts then I need to Recharge the account before, then only the merger will take place.

Secondly, the team has no coordination between them. Every time I call or receive a call I need to re-address the same issue from the start with the person on call.

Today, the 27th of February 2021 I had received a call from Monika from the merger team telling me first that I have not sent them the NOC forms. I clarified to her saying that I have done it twice and gave her the clear details to which she was surprised to find it (You can hear all this in their call recordings)  she tells me the same “That your account can’t be merged until you recharge the account”, to which I did reply by saying that I had raised the concern before my account was due to be de-active and had balance in my account. She was not ready to understand my point and kept telling me the same old thing over and over again during the end of the call I was talking and she put me on mute and wasn’t responding to which I had to disconnect the call. (Have not received a call back yet).

Please Help.

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