Tata Sky Charging extra, misbehave, cancelling request without any information.

Name of Complainant Sani Agrawal
Date of ComplaintApril 30, 2019
Name(s) of companies complained against
Category of complaint Entertainment
Permanent link of complaint Right click to copy link
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Text of Complaint by Sani Agrawal:

Hi,

Good Afternoon,

I am one of the user of Tata sky. I filed a request of no signal is coming even after recharge my DTH. Customer care officer filed my request and asked me technician will visit at your place within 2-3 hrs and no need to pay anything as my DTH is in warranty.

Firozabad service centre called me and asked for visit charge. I told her that CC officer instructed me to not to pay anything extra as my Connection is in warrrnty. She  said this is our internal charge you need to pay. I denied to pay.

I waited for technician but he didn’t come. Then again I called to CC and filed request for technician visit.CC told me that my last request has been canceled and filed my request again . He told me technician will visit within 2 hrs. Even after 4 hrs nobody came. Only one msg was come that “Primary RMN No. 82380XXXXX has been updated to: 9997862159 & enabled for SMS/Missed Call transactions on your TataSky a/c”. Immediately after that my request was cancelled again without informing me and any discussion.

Again I filed my complaint, again request was cancelled by Firozabad Service team without any information. Same was repeated 6 times.

This is clear a integrity issue through interrupted my account by changing my RPN number and given instruction of cancelled request from other number .

 

Image Uploaded by Sani Agrawal:

Tata Sky Charging extra, misbehave, cancelling request without any information.

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