| Name of Complainant | |
| Date of Complaint | June 20, 2021 |
| Name(s) of companies complained against | Tata Sky |
| Category of complaint | Entertainment |
| Permanent link of complaint | Right click to copy link |
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Account was deactive for several months as I not living in the location due to pandemic. I moved the device to Kolkata. Upon contacting Tata Sky to reinstall Tata Sky Set-Top Box and deactivate Binge service I was told I will have to first recharge my account by recharging before any service request can be taken. I recharged my account with Rs 500. After the installation was done I wanted to return the Binge devices immediately as I do not have internet in the new location & will not need same. But my address was still not updated for which my devise could not be returned, never the I informed Customer Care to drop the service immediately as I don’t require it. However I was told that Rs 300 has been deducted from the account for Binge Service and I must keep it for 1 month, and I can return the device only after 1 month. Complaint raised but no satisfactory resolution provided even after 5 days.
Subscription No – 1112518335
complaint No – 2WNPNPYYFT
Why should the customer have to pay for Binge service if she is opting out of the service right at the beginning of the month? Why will there not be an option to add back the money to the account if there is an auto deduction happening? Why pay for service which I do not want?
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Hi, you definitely have our attention. We have raised your query and we assure you that it will be resolved promptly.
We hope your concern has been addressed. Let us know if you require further assistance, we will be glad to help!