Name of Complainant	S. Palaniappan
Date of Complaint	April 17, 2022
Name(s) of companies complained against	TATA PLAY
Category of complaint	Internet Services
Permanent link of complaint	Right click to copy link
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I have recharged Tata play on 06-Oct-21 for 12 months. They have deducted Rs. 299/- continuously for 5 months from 15-Oct-21 for binge services without my consent. Although, I have stopped the binge services, customer care is stating that that you didn’t communicated to the appropriate team (binge team). Now they are not reversing it and service got disconnected. I have raised complaint with customer care and then with nodal officer but in vain.

I have done recharge for 12 months and not for binge services.
My queries are:
1. Why did you give binge services forcefully free even when I said I don’t need it?

2. Please check why you didn’t charge for 6 months. It is because I have called and informed you to stop the service and take back your free device. Why you didn’t take it back?

3. Did I ask you for binge services anytime? No. So, why should I pay you for which I did not request at all.

4. I have done recharge for 12 months+2 months offer on 6-oct-21. How come you can utilise this money for binge services without my consent? It is clearly a misuse of my money.
The content of the mail that I have sent to nodal office is appended below. I have sent 3 reminders but they didn’t respond.
Please answer to my queries point wise.

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