Samsung Electronics

Unrepairable manufacturing defect.

Posted on by Consumer Court
Name of Complainant Somnath Podder
Date of ComplaintSeptember 22, 2023
Name(s) of companies complained against
Category of complaint Electronic Appliances
Permanent link of complaint Right click to copy link

I bought a Samsung refrigerator high end model on 3.07.2020 costing around 80,000. To my surprise recently I found a crack in the interior of my refrigerator. I called up the customer service and after seeing the crack they informed me that it is unrepairable and manufacturing defect. So I asked for replacement but they […]

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Service engineer damaged the product

Posted on by Consumer Court
Name of Complainant Suman Kumar
Date of ComplaintMay 24, 2023
Name(s) of companies complained against
Category of complaint Electronic Appliances
Permanent link of complaint Right click to copy link

Dear sir/Ma’am, I raised Air conditioner cleaning service from Samsung care team and engineer Rajesh (9955431435) assigned for the same. Rajesh asked me to pay extra money for a good cleaning service that i denied. In between he damaged so many product of AC and left my home on word “Cleaning has been done, it […]

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Samsung not providing valid Warranty

Posted on by Consumer Court
Name of Complainant JAYESH BANSAL
Date of ComplaintApril 11, 2023
Name(s) of companies complained against
Category of complaint Electronic Appliances
Permanent link of complaint Right click to copy link

We purchased a Samsung Refrigerator bill dated 11 May 2017 which had a 10 Year warranty on compressor which was told to us on the day of purchase itself. Recently the refrigerator was not cooling properly so i complained at the samsung customer care.Upon checking they informed me that there is gas leakage issue along […]

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Samsung dishwasher in warranty – Rusting

Posted on by Consumer Court
Name of Complainant Rajdeep Chakravorty
Date of ComplaintJanuary 30, 2016
Name(s) of companies complained against
Category of complaint Electronic Appliances
Permanent link of complaint Right click to copy link

I bought a Samsung dishwasher (Model – DW-FN320T) last year for my parents and it has a 2 years warranty. Within 6 months, we noticed rusting in the inner door sides. For a machine which is supposed to use water that was surprising! We launched a complain with the Samsung call centre immediately in Oct 2015 (complain # 4202301070) and […]

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